Policy

Returns & refunds

We want the Orbit™ Tracker to work for you. If it isn't right, our US support team is here to fix it.

90-day money-back guarantee

If Orbit™ isn't for you, contact us within 90 days of delivery for a full refund of the product price. Opened boxes and used trackers are welcome — you can't judge it without using it.

How to start a return

• Email support@orbittrack.com with your order number and reason.
• We'll reply within one business day with return instructions.
• Refunds are processed to your original payment method within 5–10 business days of approval.

Shipping costs

Orders ship free anywhere in the United States in 3–6 business days. Return postage may be the responsibility of the customer unless the item arrived damaged, faulty or incorrect.

Your consumer rights

Nothing in this policy limits any rights you have under applicable US federal or state consumer protection law. If an item arrives damaged, faulty or incorrect, we will replace it or refund you in full.

Need help?

Our US support team is here: support@orbittrack.com.